Terms of business

The general terms and conditions of the Fina Isolana Shop online store have been compiled in accordance with the Consumer Protection Act (ZVPot). The Fina Isolana Shop online store (hereinafter referred to as the store) is operated by S.OLIA d.o.o., an e-commerce service provider (hereinafter referred to as the “provider”).
The General Terms and Conditions deal with the operation of the store, user rights and the business relationship between the provider and the customer.

Availability of information

The provider undertakes to always provide the buyer with the following information:

• company identity (company name and registered office, register number),
• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
• essential characteristics of goods or services,
• availability of products (any product or service offered on the website should be available within a reasonable time),
• terms of delivery of the product or execution of the service (method and place of delivery),
• all prices must be clearly and unambiguously set,
• method of payment and delivery,
• time validity of the offer,

Product prices and up-to-date data

The regular price applies to all users of the store.

Promotional prices for items in the promotion are valid until the date indicated on the page with the presentation of the item, otherwise until the stock is sold out.

All prices include VAT, unless explicitly stated otherwise. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the methods of payment below, under the conditions below.

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an electronic message about the actual calculation / pro forma invoice of the purchase). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The original invoice and delivery note are received by the buyer together with the shipment.

The provider tries to take the best possible care and ensure the up-to-dateness and correctness of the information provided on the website. Nevertheless, the characteristics of the items, the delivery time and the price change, so there is a possibility that the provider may not correct the information on the website at the same time as the change. In such a case, the buyer is notified of the changes and allows the withdrawal from the purchase or replacement of the ordered item.

In the event that the price of the item changes during the processing of the order, the provider will notify the buyer. The provider will do its best in any case to provide the buyer with a lower price or. offer an appropriate solution that will go to mutual satisfaction. In the event of an unforeseen change in the prices of a particular product or inability to deliver, the provider reserves the right to withdraw from the contract.

Purchase process

1. Acceptance of the order
When the customer places an order, he receives an email notification that the order has been accepted. At the same time, this notice is an order confirmation. After that, the customer has the opportunity to cancel his order within one hour. Information on the status and content of the order is available to the buyer on the provider’s website.

2. Order confirmation
If the customer does not cancel the order, the order is processed. The provider reviews the order, checks the availability of the ordered items and executes the order or rejects it with a reason. The provider may call the buyer on his contact telephone number or write to his contact e-mail address to verify the data or ensure the accuracy of the delivery. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage.

3. Dispatch of goods
The provider prepares and dispatches the goods within the agreed deadline.

Protection of personal data

In order to perform the purchase process, the buyer must submit some personal information that is necessary for delivery. The provider will treat the personal data of customers confidentially, carefully protect them and in no case pass them on to a third party, unless otherwise provided by law. The data will never be misused in any way. The provider will use the obtained data for the smooth execution of the purchase process, statistical analysis in order to improve the operation of the website and products. Communication with users: The provider will contact the user via means of distance communication only if the user does not explicitly object.

The user can unsubscribe from advertising messages to the following e-mail address at any time: info@s-olia.com. The provider’s wish not to receive advertising messages will be explicitly respected by the provider. The SMS messages that the user receives are free of charge.

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the provider uses a 128-bit SSL certificate issued by an authorized organization.

Ordering

Ordering takes place via the Internet 24 hours a day, every day of the year. The user selects and orders the products available to him in the online store, classified into product categories. By making a purchase on the website of the online store, the user agrees to the use of personal data for the successful conclusion of the contract and its fulfillment (invoicing, delivery, etc.). At the time of ordering, the user can check at any time which products he has chosen so far, namely in his cart. This is visible in the upper right corner. Before placing an order, the user is allowed to review the entire content of the order, including quantity and price, and to correct any errors. Only by confirming this choice will the order actually be submitted.

After placing the order, the buyer receives an e-mail notification that the order has been accepted. It lists the products and quantities selected by the customer. About possible change of the order or cancellation, the buyer must notify the provider to the e-mail address info@s-olia.com, where he must also indicate the order number, which is mentioned in the pro forma invoice, which the buyer receives by e-mail. The provider discreetly packs and dispatches the goods within the promised deadline. The terms of business also include a presentation of the provider’s policy regarding the return of goods and where to turn in the event of a delay in delivery or a complaint.

Costs and method of delivery

The provider will deliver the goods or services within the agreed time. If the provider has the ordered item in its own warehouse, it will deliver it to the buyer within 5 days.

In the event that the product is not in the provider’s warehouse and that he must therefore contact other stores that sell his products, the product will be delivered to the customer as soon as possible or within 30 days of receiving the order.

The delivery partner is GLS express mail, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

Withdrawal from the contract and return of the product

In the event that the received product does not suit you, please notify us via e-mail info@s-olia.com within 14 days of receipt and then return the product to us within 14 days. Return the product to us undamaged and in unaltered quantity, unless it is destroyed, damaged, lost or its quantity has decreased without the fault of the buyer.

The product you want to return must be:

• unused, clean and undamaged, with labels affixed and in the original packaging
• products sold as a set must be returned at the same time,
• the packaging of the products must remain originally closed,
• if you have already started using the product, withdrawal from the contract and return of the product is unfortunately no longer possible.

Product return:
Send the product that does not suit you to S.OLIA d.o.o., Mladinska 1, 6310 Izola, Slovenia.

Attach a copy of the original invoice and your data to the product, which you can also write on a plain sheet of paper and enclose with the returned product. The company withholds a refund until the returned goods are accepted. It is not possible to refund the purchase price in cash.

When returning products that have been paid for with Paypal, we refund the purchase price via Paypal. When returning products paid for with credit cards and after collection or transfer to the account, we return the purchase price to your transaction account.

The only cost that is charged to you in connection with the withdrawal from the contract is the cost of forwarding (sending) the goods, which is calculated according to the price list of the delivery service of Pošta Slovenije and depends on whether it is a shipment / package. We do not accept redemption shipments.

Data required for return or. product replacement are as follows:
Name and surname of the sender or subscriber,
reason for refund,
the order number to which the refund relates,
in case you want a refund, let us know your bank account, where we will refund your purchase price.
The right to exchange goods, refund the purchase price, warranty, material defects and incorrectly performed services are regulated in more detail by the provisions of the Consumer Protection Act.

Disclaimer

The provider makes every effort to ensure the up-to-dateness and accuracy of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites.

In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item. Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail.

The provider will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself.

This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably. We wish you plenty of orders!

Srs platform of the eu commission for online resolution of consumer disputes

S.OLIA d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by a private user in accordance with the Out-of-Court Settlement of Consumer Disputes Act. S.OLIA d.o.o. as a provider that also deals with online sales, it publishes an electronic link to the online consumer dispute resolution (SRS) platform on its website. The SRS platform is located at the electronic link: https://webgate.ec.europa.eu/odr

Turn on the mind, demand a bill!

The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. The customer must pick up the invoice and keep it. You will receive the original invoice in the box, together with the ordered product.